Puzzle Warehouse

This is a very shady company. On the website I found a puzzle for my wife. There was a button that said "Click here to see the sale price." When I clicked, a large box popped up with a price in giant font about 2/3 the regular price. But the small print said that this was the price for some magnifying glass and by clicking OK, it got added to my cart. Unaware of their sneak-in-basket tactics, I decide to buy 3 puzzles instead of 2 because of the sale price I thought I had. They wouldn't have fooled me except that these were gifts from my wife and I could hear her coming down the hall, so I finished things up in a hurry. When I later saw the charge, it was almost double what I expected because there was no sale price for the puzzles AND the stupid magnifying glass was added. Their button that said "click here for the sale price" was a lie. There was no sale price. It was just a trick to sneak something extra into your cart. If you shop here, don't turn your back on them and count your fingers when you're done. If you need more proof of their dishonesty, now that they have my e-mail address, I'm still getting spammed a year later in spite of unsubscribing. I suspect that clicking "unsubscribe" does nothing except tell them that this is an active e-mail address. The "unsubscribe" button is also a lie. Did I complain to them? Yes. You can read the other 1-star reviews to find out how they deal with complaints. They're oh so willing to make things right....you just have to jump through a bunch of hoops for them first, the hourly wage for which will work out to about 10 cents. They're arrogant and condescending and treat you like an idiot. You can hear their eyes rolling over the phone and over the internet.

This review is for the shipping from their online store. Since their shipping methods changed,about a year ago (?) I have received an unprecedented amount of damaged puzzle boxes. Previous to the change I have had literally no complaints. When I have emailed customer support in the past I received prompt replies and good service. Now I get an Auto-Reply instructing me to call them. The service hours posted on the website are not accurate and when I am able to speak with someone they of course want me to email them pictures of the damage - all very inept and confusing. While I have been compensated for the damage it could all be avoided if their shipping methods were better. Consequently, I anticipate damage and will not be doing much future business with them, sadly as they are a good source.

I sent you a check for three puzzles I hope you got it and send me my puzzles soon. I have bought puzzles from you before and everything was fine but I got a email from you saying you have not received my check yet I sent the check to you on the 16 of November this year I called they said maybe it just had not gotten there yet it's been 7 days how long does it take to send a check through the mail

I purchased a puzzle from this company. Three weeks later I and a group of people assembled the puzzle. Upon completion we found a piece of the puzzle was missing. We looked everywhere and could not find it. The next business day I called Puzzle Warehouse. They would NOT resolve this issue. They said I needed to supply a photo of the puzzle with the missing piece showing, otherwise they would do nothing to resolve the issue. We did NOT take a picture. They tell me that the puzzle manufacturer (nor will they) do anything without the picture. So I am out the money I paid for the puzzle and now have bought it again elsewhere (essentially paying double for it). I will NEVER buy another puzzle from them. I read their reply. I DID ask about a replacement (and would have been more than happy to return the defective one (at their expense) but they were adamant that without a photo they would do nothing at all. So I purchased a replacement elsewhere! BTW, a dishonest person could just leave a piece that they had out and then take the picture. So a picture is useless. They should take the defective one back and then send a replacement. That way no one can cheat.